How to Remove a Subscription From Shop

To remove a subscription associated with Shop, first identify the recurring purchase and the merchant that provides it by reviewing your order confirmation, recurring charge, or subscription emails. Open the Shop app and look for the relevant order or subscription details; if you see an option to manage the subscription, follow it to review the available cancellation choices.

If Shop does not show a cancellation option, sign in to your account with the merchant or use the subscription-management link in your confirmation email to cancel directly. If you cannot find a way to cancel, contact the merchant and ask them to stop future recurring orders and confirm the cancellation in writing.

After you cancel, keep the confirmation and review any stated cancellation date, since an order already processed may be handled separately from future renewals. Check your next expected billing date for an unexpected charge, and contact the merchant promptly if a renewal appears after the cancellation should have taken effect.

Removing your Shop account or deleting the app is not a substitute for canceling a merchant’s subscription, so address each recurring purchase before you remove your account information. For a broader approach to reviewing online purchases, our Shop Smarter Online guide covers mindful, value-driven digital buying.